A CASE STUDY ON WIPRO.... ESPECIALLY FOR ANURAG N KAUSHAL....

The case let examines the HR measures taken by software major Wipro to get itself assessed on the PCMM standards.

Issues:
» Importance of quality standards such as PCMM for a leading software player in a global market.
» Various steps and methods involved in the implementation of the program and its implications.

Introduction:
Wipro decided to get People Capability Maturity Model (PCMM) certification after an internal HR meeting in 1996, where company officials discussed the possibility of becoming a ‘HR No 1’ company.
In December 1996, Corporate, Executive VP, Human Resources, Dilip Ranjekar (Dilip), and Ranjan Acharya (Ranjan) VP – Corporate, Human Resources Development, went to the US to conduct an in-depth analysis on the best global HR practices. During the next three years, Wipro officials spent a substantial amount of time and resources to understand the practices followed by global companies. They studied HR policies of various companies such as AT&T, GE, Tandem and British Telecom for the purpose.
By 1999, Wipro developed a ‘competency dictionary,’ wherein it identified 24 competency areas spread across the five levels of PCMM. The behavioral issues for each level were identified and the procedures to address them were also clearly defined.....
Questions for Discussion:
1. What is the nature of potential contribution that PCMM could make to companies like Wipro who are competing globally and dependent critically on export business?
2. Explain the methodology employed by Wipro in implementing the PCMM model and integrating it with its operations. How far do you think the existing infrastructure facilitated speedy and successful introduction?

leave your answers guyz...

a small case study for u ppl.. leave ur comments

Mr. Toppo had just graduated from Indian Institute of Management (IIM), Ahmedabad, and joined his family's small business, which employs 25 semi-skilled workers. After observing Toppo during the first week on the job his father called him in and said, "Toppo, I have had a chance to observe your working with the men and women for the past two days and although I hate to say something but I must. You are just too nice to people. I know they taught you human relations stuff at the IIM but it just does not work here. I remember when the Hawthorne Studies were first reported and everybody in the academic field got all excited about them, but believe me, there is more to managing people than just being nice to them".

Questions

1; Do you think Toppo's father understood and interpreted theHawthorne Studies correctly?
2; How would you react to your father's comments if you were Toppo?